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Terms of Service (United States)

DRAFT FOR LEGAL REVIEW. Not legal advice and not ready to publish. This version is for a US-only launch. Placeholders in [BRACKETS] must be filled in. Have a US-licensed attorney review before going live, especially the arbitration clause (Section 17) and state auto-repair licensing (Section 3). Reviewer notes in blockquotes should be removed before publishing. The EU/GDPR version is kept in eu/ for a later phase.

Last updated: [DATE]

These Terms of Service ("Terms") are a binding agreement between you and [COMPANY LEGAL NAME], a [STATE] [corporation / limited liability company] ("PDR Marketplace", "we", "us" or "our"), and govern your use of the PDR Marketplace website, mobile apps and related services (together, the "Platform").

PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION, NOT A JURY TRIAL OR CLASS ACTION, UNLESS YOU OPT OUT WITHIN 30 DAYS.

WE ARE ONLY A MARKETPLACE. PDR Marketplace DOES NOT PERFORM, INSPECT, SUPERVISE OR GUARANTEE ANY REPAIR WORK, AND TAKES NO RESPONSIBILITY FOR THE QUALITY, SAFETY, PRICE OR OUTCOME OF ANY WORK A TECHNICIAN DOES. ANY PROBLEM WITH A REPAIR IS BETWEEN THE CUSTOMER AND THE TECHNICIAN (SEE SECTIONS 1, 13, 14 AND 15).

By creating an account, clicking "I agree", or using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

1. What the Platform is (and isn't)

1.1 We are a marketplace, not a repair shop. The Platform lets people and businesses with dented or hail-damaged vehicles ("Customers") post repair jobs and see a Listed Price (Section 4), and lets independent paintless dent repair professionals ("Technicians") find those jobs, ask to work on the ones they choose and, once a Customer approves them, communicate with that Customer. Customers include individuals, body shops, car dealerships, fleet operators and other businesses. Customers and Technicians are together "Users".

1.2 We do not perform repairs. We do not inspect vehicles, perform, supervise or guarantee repair work, and we are not a party to any agreement between a Customer and a Technician. Any repair agreement ("Repair Contract") is solely between the Customer and the Technician.

1.3 Technicians are independent. Technicians are independent businesses. They are not our employees, agents, joint venturers or partners, and nothing in these Terms creates an employment relationship. We do not control how, when, where or whether a Technician works, what tools or methods they use, or which jobs they ask for or confirm. We calculate a Listed Price for each job as a starting point (Section 4), but each Technician decides whether to ask for and confirm a job at that price, each Customer chooses which Technician to approve, and may agree a different price with the Customer after inspecting the vehicle. Technicians may work for other platforms and their own customers at any time.

2. Eligibility and accounts

2.1 You must be at least 18 years old and able to form a binding contract. The Platform is offered only in the United States.

2.2 If you use the Platform for a business, you confirm you are authorized to bind it, and "you" includes that business.

2.3 You must give accurate, current information and keep it updated. You are responsible for keeping your login secure and for all activity on your account. Tell us immediately at [support@domain] if you suspect misuse.

3. Technician requirements

3.1 Technicians must, at their own cost:

  • (a) hold every license, registration and permit their state and locality require for automotive repair work, including any auto repair dealer or motor vehicle repair shop registration;

  • (b) comply with state auto-repair consumer laws, including any requirement to give a written estimate and obtain the customer's authorization before starting work, to provide itemized invoices, and to return replaced parts on request;

  • (c) carry any insurance the law requires for their work (we strongly recommend general liability insurance and garage keepers' or equivalent coverage for customer vehicles in their care), and tell Customers truthfully whether they are insured if asked;

  • (d) be responsible for their own taxes, including income, self-employment and sales taxes on their repair work.

3.2 "Documents on file" badge. Technicians may choose to upload a certificate of insurance and enter their business's Federal Employer Identification Number ("FEIN"). If both are provided, we show a badge reading "Insurance & FEIN on file" for [12] months from the insurance upload date, after which the Technician must upload a current certificate to keep it. Technicians with the badge may appear higher in search results and job lists; it does not change their star rating, which comes only from Customer reviews. The badge means only that the Technician provided these items. We do not confirm coverage with the insurer, check policy limits, exclusions or expiry, verify the FEIN with the IRS, or certify, license, endorse or guarantee any Technician or their work. Customers should ask the Technician for current proof of insurance before work starts. A Technician who uploads false, altered or lapsed documents, enters a number that isn't their business's FEIN, or doesn't tell us when coverage ends, breaks these Terms and may be removed.

3.3 Any background check is run only with the Technician's written authorization and in compliance with the Fair Credit Reporting Act and state law.

3.4 Technicians are solely responsible for their work, the jobs they confirm, any revised estimates, warranties, employees, subcontractors and compliance with law.

4. Posting jobs, Listed Prices and estimates

4.1 Posting a job. Customers can upload photos and descriptions of damage, vehicle make, model and year, and where they want the repair done.

4.2 ESTIMATES ARE INDICATIVE ONLY. The Platform may generate an automated price range from your photos and inputs (an "Estimate"). An Estimate:

  • is a rough, non-binding guide produced by software and may be inaccurate;

  • cannot detect damage not clearly visible in photos, such as hidden damage, cracked paint, stretched metal, prior repairs or structural damage;

  • is not a quote, offer, appraisal or valuation from us or any Technician, and is not the written estimate that state auto-repair laws may require a Technician to give you;

  • must not be relied on for vehicle valuation, purchase or sale decisions, or legal proceedings, and is not a claim estimate or approval from any insurer.

4.2A Insurance. Estimates and Listed Prices are created by PDR Marketplace. They are not a claim estimate, offer or approval from any insurance company, and we are not affiliated with or endorsed by any insurer. If you are making an insurance claim, your insurer alone decides what it will pay, usually after its own inspection, and your deductible and policy terms apply. We do not handle, adjust or negotiate insurance claims.

4.3 Listed Prices. For each job, PDR Marketplace creates an estimate of the repair price (the "Listed Price") from the damage details, photos and vehicle information provided, using our own pricing method. Technicians do not submit their own quotes. The Listed Price:

  • is calculated from the photos and information provided and assumes the damage is as described; it does not include removal and installation of parts ("R&I"), hidden damage or other extras the Technician finds on inspection;

  • is offered to Technicians, each of whom decides whether to ask for and confirm the job at that price;

  • is not guaranteed or paid by us. The Customer pays the Technician directly (Section 8.2). We do not receive any part of the repair price from the Customer; the only charge linked to a job is the At-Home Service Fee a Technician pays us for at-home jobs (Section 8.2A).

4.4 Changes after inspection. After inspecting the vehicle, the confirmed Technician may find that the job differs from what was described. The Technician must then explain the difference and give the Customer a revised written estimate, and must get the Customer's approval before doing any work beyond the Listed Price. The Customer can decline and cancel the job without charge before work starts. The final price is the one the Customer and Technician agree, and the Repair Contract is solely between them. Some damage cannot be repaired with PDR.

4.4A How a job is booked.

  • (a) Request. A Technician who wants a posted job asks to work on it at the Listed Price. Asking is not a commitment by either side. The job's status shows "Pending your review" to the Customer.

  • (b) Customer approval. The Customer reviews the Technicians who asked (their business name, ratings, reviews and any badge) and may approve one of them, or none. We do not choose the Technician for the Customer. Technicians who are not approved are told the job is no longer available.

  • (c) Technician confirmation. The approved Technician then confirms that they will do the job. The job becomes a "Confirmed Job" at that moment and is removed from the Platform's job listings. Either side can still cancel before work starts, as Section 4.4 and Section 8.2A(d) describe.

  • (d) After confirmation. The Customer and the Technician schedule and carry out the work between themselves, communicating through the Platform's private messaging and relay (Section 5.1). From confirmation on, our role in arranging the job is complete: we are not involved in scheduling, inspection, the work, payment or any change in price.

4.5 Your content. Open job posts are public: anyone, including people without an account, can see your job's photos, vehicle details (with the VIN partly hidden), Listed Price and approximate area until the job is confirmed or closed (see our Privacy Policy). Only upload photos and information you have the right to share. Avoid capturing people's faces, other vehicles' license plates or private property where possible. We may automatically blur or remove such details and strip location data from photos.

5. Communication and arranging repairs

5.1 Private communication through the Platform. Customers and Technicians communicate only through the Platform: in-app messages, and email, text messages and calls that we relay using masked addresses and phone numbers. We do not give either side the other's personal phone number or email address. Once a job is a Confirmed Job, the Customer and that Technician can contact each other through the Platform to schedule and carry out the work, and the Technician sees the repair address only if the repair is done at the Customer's home or other location they give. Masked numbers and email addresses stop working [90] days after the job is confirmed, or [30] days after either side marks it done or cancelled, whichever comes first.

5.1A Please keep communication on the Platform and don't post personal phone numbers, email addresses or social media handles in messages. We may hide contact details that appear in messages. We do not record relayed calls [unless both parties are told and agree at the start of the call].

5.2 We may automatically scan messages and uploads to detect fraud, spam, abuse, malware and violations of these Terms, as described in our Privacy Policy.

5.3 Customers and Technicians are each responsible for confirming scope, any price change under Section 4.4, timing, location, payment and warranty, and for verifying each other's identity before meeting. Use caution and common sense when meeting anyone in person.

6. Reviews

6.1 Customers may review a Technician after a Confirmed Job, or, if the Technician invites them under Section 6.6, after paintless dent repair work the Technician actually did for them off the Platform. Reviews must be honest, based on genuine experience, and free of offensive content and others' personal information.

6.2 We do not pay for reviews, offer incentives conditioned on positive reviews, or suppress negative reviews because they are negative. We may remove reviews that violate these Terms. (Consistent with the Consumer Review Fairness Act and the FTC's 2024 rule on fake reviews, 16 C.F.R. Part 465.) Nothing in these Terms restricts your right to post honest reviews anywhere.

6.3 Review requests. Because we are not involved once a job is confirmed, we don't know when the work is done. So [7] days after a job is confirmed (or sooner if either side marks it done), we automatically ask the Customer whether the work was done and, if it was, to rate the Technician on a five-star scale and leave an optional comment, by email and, if the Customer agreed to texts, by text message. We send the request for every Confirmed Job, whatever the expected rating, plus at most [one] reminder. You can stop review requests at any time using the unsubscribe link, by replying STOP to a text, or in your notification settings.

6.4 Technicians and reviews. Technicians must not: (a) offer discounts, refunds, gifts or anything of value in exchange for a review, or make any reward depend on the review being positive; (b) ask only satisfied Customers to review them, or discourage unhappy Customers from leaving a review; (c) review themselves, or have friends, family or employees review them; (d) pressure, threaten or harass a Customer over a review. Technicians may reply publicly to a review once, politely and without personal information. Breaking this Section can lead to removal of reviews and suspension of the account.

6.5 How ratings are shown. A Technician's rating is the average of all published star ratings. We show the number of reviews next to the rating, and we do not remove or hide reviews because they are negative. We may remove reviews that are fake, that relate to a job not arranged through the Platform, or that otherwise break these Terms.

6.6 Invited reviews from past customers. A Technician may ask us to email a review request to a current or past customer for real paintless dent repair work the Technician did for them. The Technician must: (a) only invite real customers, using contact details the customer gave them; (b) invite customers generally, not only those they expect to leave a good review; (c) not invite themselves, relatives, employees, or anyone with a business or financial tie to them; and (d) not offer anything in return. We send one request and at most one reminder, and the customer can opt out of further requests. Invited reviews are labeled "Past customer", count toward the star rating, and the profile shows how many of the reviews were invited. We may limit invitations, ask the reviewer to confirm details of the job, and remove invited reviews or suspend a Technician who breaks this Section.

7. Prohibited conduct

You must not:

  • (a) give false, misleading or someone else's information;

  • (b) post unlawful, defamatory, harassing, discriminatory or infringing content;

  • (c) post fake jobs or reviews, misdescribe damage to get a lower Listed Price, or defraud anyone;

  • (d) scrape, copy or harvest data from the Platform, or use bots, without our written permission;

  • (e) interfere with the Platform's security or operation, or access accounts or systems without authorization;

  • (f) arrange repairs on a vehicle you are not entitled to have repaired;

  • (g) try to get around masked communication to collect another User's personal contact details, or use any contact details obtained on the Platform for marketing or any purpose other than the job concerned, including sending unsolicited calls or texts;

  • (h) avoid the At-Home Service Fee, for example by misstating where a repair will happen, or by moving a job found on the Platform off the Platform or to a different location to avoid the fee; or charge a Customer any amount described as a fee of ours.

8. Fees, payments and the Technician subscription

8.1 What is free. Customers (individuals, body shops, dealerships and other businesses) pay us nothing, ever, to create an account, post jobs, get Estimates or Listed Prices, or message Technicians. Technicians pay nothing to create an account, browse jobs or message Customers. The only charge at launch is the At-Home Service Fee in Section 8.2A, paid by Technicians.

8.2 Payments for repairs happen off the Platform. We do not process, hold or guarantee payments between Customers and Technicians. Customers pay Technicians directly, using whatever method they agree. We are not responsible for those payments, refunds, deposits or chargebacks. Technicians are responsible for any sales tax, invoicing and receipts their state requires.

8.2A At-Home Service Fee (Technicians only). When an individual Customer chooses to have the repair done at their home (the residential address they give for the job), the Technician who confirms that job (Section 4.4A(c)) pays us a service fee of 10% of the Listed Price shown when the Technician confirms (the "At-Home Service Fee"). No fee applies to any other job, including jobs at a body shop or other repair facility, at a dealership, body shop or fleet lot, or at a Customer's workplace or other non-home location.

  • (a) Shown before you accept. The job screen shows that the job is at the Customer's home and the fee amount in US dollars when you ask for the job and again before you confirm it. Asking for a job costs nothing; confirming it is your agreement to pay the fee.

  • (b) When and how it's charged. The fee is charged when you confirm the job, to the payment card you keep on file with our payment processor [e.g. Stripe], which handles your card details; we do not store full card numbers. You must add a card before you can confirm at-home jobs. We email you a receipt for each fee.

  • (c) Price changes after inspection. The fee is based only on the Listed Price at confirmation. It does not go up or down if you and the Customer later agree a different price, supplements or R&I under Section 4.4.

  • (d) Refunds. We refund the fee in full if, before work starts, the Customer cancels the job or declines a revised estimate, the Customer doesn't show up or give access to the vehicle, or you find on inspection that the damage can't be repaired with PDR and tell us through the Platform within [48] hours. We do not refund the fee if you cancel a job you accepted for any other reason, or if work went ahead. To ask for a refund, use [Job › Report a problem] within [14] days of the charge; we may ask for details and decide in good faith.

  • (e) Changing the repair location. If the Customer moves a Confirmed Job from their home to any other location before work starts, we refund the fee. If a Confirmed Job for another location is changed to the Customer's home, the fee applies at the time of the change, and we'll ask you to confirm first.

  • (f) The fee is yours, not the Customer's. The fee is a charge for our service to you. You may set your own prices, but you must not tell a Customer that we charge them a fee, or add a line to their bill described as a PDR Marketplace fee.

  • (g) Failed payments and disputes. If a fee charge fails, we may retry it and you may not be able to confirm new jobs until it is paid. If you think a fee was charged in error, contact us before disputing it with your card issuer.

  • (h) Taxes. The fee does not include any sales or similar tax that applies in your state; where tax applies, we show it before you accept.

8.2B Fee waived during the beta. While the Platform is in its invited beta (the "Beta"), we do not charge the At-Home Service Fee, and you do not need to add a payment card to confirm at-home jobs. Any payment screens you see during the Beta are simulated and no money is taken. No fee will ever be charged for a job confirmed during the Beta, even after the Beta ends. Before the fee starts, we will give every Technician at least 30 days' notice by email and in-app, and ask you to accept the updated Terms and add a card; the fee then applies only to at-home jobs confirmed after that date.

8.3 Future Technician subscription. We plan to introduce a paid subscription for Technicians, with two plans, currently expected to be $9.99 per month or $110 per year (USD). Using the Platform will stay free for Customers. Before any subscription starts:

  • (a) we will tell every Technician at least 30 days in advance by email and in-app, with the price and what is included;

  • (b) nothing will be charged unless you actively sign up, enter a payment method and agree to the subscription terms. Your free account will not convert into a paid one automatically;

  • (c) if you choose not to subscribe, we will tell you what happens to your account and profile, and you can download your data or close your account.

8.4 Subscription terms (once offered). If you subscribe:

  • (a) Plans, price and billing. You can choose a monthly plan or an annual plan. The price, billing frequency and any taxes are shown before you buy. Charges are in USD and billed in advance through our payment processor [e.g. Stripe], which handles your card details; we do not store full card numbers.

  • (b) Automatic renewal. Your subscription renews automatically at the end of each billing period (each month for the monthly plan, each year for the annual plan) at the then-current price until you cancel. For the annual plan, we will email you a reminder between 15 and 45 days before each renewal, stating the renewal date, the price and how to cancel. We will ask for your separate, affirmative consent to automatic renewal at checkout and email you a confirmation that includes the renewal terms and how to cancel.

  • (c) Cancel anytime, online. You can cancel at any time in your account settings, in as few steps as it took to sign up, without having to call or chat with us. Cancellation takes effect at the end of the current billing period, and you keep access until then.

  • (d) Refunds. Monthly plan: we do not give refunds or credits for partial months. Annual plan: if you cancel within [14] days after an annual charge (your first purchase or a renewal), we will refund that charge in full; after that, you keep access until the end of the year and we do not give refunds for the unused part. These rules apply except where the law requires otherwise.

  • (e) Switching plans. You can switch between monthly and annual plans; the change takes effect at the start of your next billing period.

  • (f) Free trials and promotions. If a subscription starts with a free or discounted trial, we will tell you when it ends and what you will be charged, and send a reminder before the first charge where state law requires.

  • (g) Price changes. We will give at least 30 days' notice of any price increase, with a link to cancel. The new price applies from your next billing period after the notice period.

  • (h) Failed payments. If a payment fails, we may retry it and pause paid features until it succeeds.

8.5 We may change these fee terms, including the amount of the At-Home Service Fee, on at least 30 days' notice. A change never applies to a billing period you have already paid for or to a job you already confirmed.

9. Your content and our license

9.1 You keep ownership of the photos, text and other content you upload ("User Content").

9.2 You grant us a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers) license to host, store, copy, display, adapt (for example to resize, crop, blur or anonymize) and transmit your User Content to operate, improve and promote the Platform. We will use your photos in advertising only with your separate permission and never with license plates or faces visible.

9.3 We may use de-identified photos and job data to train and improve our Estimate tools.

10. Copyright complaints (DMCA)

If you believe content on the Platform infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent: [NAME], [address], [dmca@domain]. Include the items required by 17 U.S.C. §512(c)(3). We will terminate repeat infringers in appropriate circumstances.

11. Text messages and calls

If you give us your mobile number and agree, we may send you account and job alerts, requests to review a completed job, and messages from the Customer or Technician on your job (relayed through a masked number), by text message, including through automated systems. We send texts only between 8 a.m. and 8 p.m. in your local time. Message and data rates may apply. Reply STOP to opt out or HELP for help. Marketing texts are sent only with your separate express written consent, which is not a condition of using the Platform.

12. Suspension and termination

12.1 You can close your account at any time in your settings. Closing it ends any subscription at the end of the current billing period, but does not cancel Repair Contracts already agreed or At-Home Service Fees already owed.

12.2 We may suspend or close your account, or remove content, at any time if we reasonably believe you violated these Terms or the law, pose a risk to others, or if required by law. Sections 4.2, 9, and 13 through 19 survive termination.

13. Disputes between Users

Disputes about a repair (quality, price, delay or vehicle damage) are between the Customer and the Technician. We may, but are not required to, help resolve them. You release us, and our officers, employees and agents, from claims, demands and damages arising out of disputes between Users. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

14. Disclaimer of warranties

THE PLATFORM, ESTIMATES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE MAKE NO WARRANTY OR GUARANTEE OF ANY KIND ABOUT THE QUALITY, WORKMANSHIP, SAFETY, TIMELINESS, PRICE OR RESULT OF ANY REPAIR WORK, OR ABOUT ANY TECHNICIAN OR CUSTOMER. ANY WARRANTY ON REPAIR WORK IS GIVEN, IF AT ALL, BY THE TECHNICIAN ALONE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY ESTIMATE IS ACCURATE, OR THAT ANY USER IS QUALIFIED, LICENSED, INSURED OR TRUSTWORTHY. Some states do not allow excluding implied warranties, so some of this may not apply to you.

15. Limitation of liability

15.1 NO LIABILITY FOR REPAIR WORK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY CLAIM ARISING FROM REPAIR WORK ARRANGED THROUGH THE PLATFORM, INCLUDING POOR WORKMANSHIP, INCOMPLETE OR DELAYED WORK, OVERCHARGING, OR DAMAGE TO A VEHICLE OR OTHER PROPERTY. WE ARE ALSO NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, OR FOR DAMAGE TO, LOSS OF OR THEFT FROM ANY VEHICLE, OR FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM THE ACTS OR OMISSIONS OF ANY USER, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM IS LIMITED TO THE GREATER OF (A) THE FEES (IF ANY), INCLUDING SUBSCRIPTION FEES AND AT-HOME SERVICE FEES, YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND (B) $100.

15.3 These limits do not apply to liability that cannot be limited by law, such as for our gross negligence, fraud or willful misconduct where state law forbids limiting it. Some states do not allow these limitations, so they may not apply to you.

16. Indemnity

You will defend, indemnify and hold harmless [COMPANY LEGAL NAME] and its officers, directors, employees and agents from claims, losses, liabilities and expenses (including reasonable attorneys' fees) arising from your User Content, your violation of these Terms or the law, any Repair Contract you enter, and (for Technicians) any work you perform.

17. Arbitration agreement and class action waiver

17.1 Informal resolution first. Before filing a claim, you and we agree to try to resolve it informally for 60 days by sending written notice (to us at [legal@domain] / [address]) describing the dispute and the relief sought.

17.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by [the American Arbitration Association (AAA) under its Consumer Arbitration Rules / JAMS], except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for intellectual property misuse. The Federal Arbitration Act governs this Section. The arbitrator decides questions of arbitrability, except as to the class action waiver. [We will pay filing, administration and arbitrator fees for consumer claims under $[10,000] unless the arbitrator finds the claim frivolous.]

17.3 Class action waiver. YOU AND WE MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, AND YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL. If this waiver is found unenforceable for a claim, that claim must be heard in court, not arbitration.

17.4 Opt out. You can opt out of this Section 17 by emailing [optout@domain] with your name and account email within 30 days of first accepting these Terms.

17.5 Mass filings. If 25 or more similar demands are filed by the same or coordinated counsel, they will be administered in batches under the arbitration provider's mass-arbitration rules.

18. Governing law and venue

These Terms are governed by the Federal Arbitration Act and the laws of the State of [STATE], without regard to conflict-of-laws rules. Subject to Section 17, any court action must be brought in the state or federal courts in [COUNTY, STATE], and you and we consent to their jurisdiction. Nothing here removes consumer protections that your state's law gives you and that cannot be waived.

19. General

19.1 Changes. We may update these Terms. We will give at least 15 days' notice of material changes by email or in-app; continuing to use the Platform after they take effect means you accept them. Changes to Section 17 do not apply to disputes already pending.

19.2 Electronic communications. You agree to receive notices and agreements electronically, which satisfy any requirement that they be in writing (E-SIGN Act).

19.3 If any provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor. These Terms are the entire agreement between you and us about the Platform.

20. Contact

[COMPANY LEGAL NAME], [address]. Email: [support@domain]. Phone: [phone].